Thiago Fettermann

Activist
DISC Type : Cd

Customer Service Representative at Mitel

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Thiago Fettermann is an IT and Telecom Infrastructure Specialist with over 23 years of experience optimizing complex corporate systems. He holds a degree in Information Technology Management from UNIASSELVI and is recognized by colleagues as being highly competent, dedicated, and professional, specializing in cost reduction and strategic governance.


He has a proven track record of generating significant annual savings for clients by strategically renegotiating contracts and implementing robust telecom governance.

Personality Overview

Observative

Perfectionist

Logical And Quick

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

IT Cost Reduction
Specializes in transforming complex and costly IT and telecom infrastructures into solutions that are efficient, secure, and aligned with business goals.
Telecom Governance
Focuses on implementing strategic governance and renegotiating contracts to generate significant annual savings for large corporations.
Infrastructure Integration
Possesses deep expertise in integrating heterogeneous IT environments, including LAN/WAN networks, VoIP systems, data centers, and unified communication platforms.

Media Appearances

Thiago has no verified media appearances

Work History

11-2025
Customer Service Representative at Mitel
10-2022 - 9-2025
Consultor Especialista em Soluções at AGO IT
11-2019 - 9-2022
Analista de sistema de telecomunicações at ConsTI Comercio e Serviços Tecnologicos Ltda
10-2016 - 10-2019
Analista de telecomunicações at Sigma Telecom
11-2004 - 10-2016
Analista de telecomunicações at HLW Service

Education

2000 - 2002
Técnico from Colegio Ulbra Cristo Redentor
Gestão em Tecnologia da Informação from UNIASSELVI

More Information

Social Presence :

Prographics :

Exp : 23 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Junior Designation : Customer Service Representative at Mitel
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Insights For Selling To Thiago

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thiago is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Thiago

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Thiago move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Thiago take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Thiago

Personality Compatibility


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