Thiago Meireles in

Thiago Meireles

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Head de Atendimento e Experiência do Cliente at Grupo Petz Cobasi
📍 São Paulo, São Paulo, Brazil

Thiago Meireles leads Customer Service and Experience at Grupo Petz Cobasi, bringing 23 years of expertise in leadership and client relations. An MBA graduate from FIA Business School, he focuses on creating a competitive advantage through humanized and agile service. Colleagues consistently describe him as an inspiring, ethical, and results-driven leader.

He is currently spearheading the critical task of unifying the customer experience for the historic merger between retail giants Petz and Cobasi.

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Experience
22 Years
Current Role
Head de Atendimento e Experiência do Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Thiago cares about

Humanized CX
Believes in transforming every customer interaction into a memorable experience by focusing on empathy, care, and creating genuine personal connections.
People-First Leadership
Passionate about developing and inspiring his teams, fostering a culture where empowered employees are central to delivering exceptional customer service.
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Career

Work history

1-2026
Head de Atendimento e Experiência do Cliente
Grupo Petz Cobasi
7-2024
Head de Experiência do Cliente
Petz
4-2022
Head de Relacionamento com Clientes
Petz
4-2021 - 4-2022
Superintendente de Relacionamento com Clientes
Pluris Mídia
10-2017 - 3-2021
Gerente de Relacionamento e Canais Digitais
Pluris Mídia
In the press

Media appearances

Thiago Meireles - Head De Experiência Do Cliente at Petz - The Org. Featured in The Org
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Petz contrata diretor de experiência de clientes. Featured in Meio & Mensagem
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Education
2-2024 - 2-2025
Master of Business Administration - MBA
FIA Business School
2019 - 2021
Pós-graduação
BBI - Business Behavior Institute
2020 - 2020
Leader Coaching
Act Coaching - Escola Superior de Coaching
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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Other Grupo Petz Cobasi Employees

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Leticia Chagas
Leticia Chagas
Gerente de atendimento ao cliente
Grupo Petz Cobasi

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