Thomas Gardez

Inspirer
DISC Type : di

Director of Operations (Group and Franchise) at BVC Hospitality

London, England, United Kingdom

Overview

Thomas is a hospitality executive with over a decade of experience scaling premium QSR and casual dining brands across the UK, Europe, the Middle East, and Asia. As Group Operations and Franchise Director for BVC Hospitality, he drives strategic expansion and operational excellence. He holds a Masters degree in Economics and Social Sciences from Université Paris Dauphine.

After completing his studies, Thomas discovered his passion for hospitality was greater than for a traditional office job. He enjoys the dynamic nature of restaurant work, where no two days are the same, and is motivated by creating welcoming environments through excellent service, ambiance, and decor. Colleagues of over a decade highly recommend him.

He began his hospitality career washing dishes at the celebrated New York restaurant Buvette and rose to lead the brands global expansion.

Personality Overview

Confident & Optimistic

Fast Adopter

Generous

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

International Expansion
He has a proven track record of scaling hospitality brands, such as Buvette, Crème, and Supernova, across diverse international markets including the Middle East, Asia, and Europe.
Franchise Development
His role is centered on brand expansion through franchise partnerships, and he has previously developed complete franchise models and operational toolkits from the ground up.
Guest Experience
He is passionate about "setting the stage" and creating a pleasant environment for guests through service, ambiance, and decor, viewing it as a key part of his work.

Media Appearances

Thomas has no verified media appearances

Work History

6-2025
Director of Operations (Group and Franchise) at BVC Hospitality
6-2024 - 6-2025
Director of Operations (QSR) and Franchise at BVC Hospitality
1-2024 - 7-2024
Head of Franchise and International Development at Zia Lucia - Genuine Pizza
1-2016 - 7-2020
Hospitality Consultant at Freelance
5-2012 - 10-2023
Operations & Development Manager at Officina 1397 Group (Via Carota, I Sodi, The Commerce Inn, Buvette)

Education

2009 - 2011
Master 2 (M2) from Université Paris Dauphine - PSL
2005 - 2007
hypokhâgne et khâgne B/L from Lycée Janson-de-Sailly

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Director of Operations (Group and Franchise) at BVC Hospitality
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Thomas

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Thomas take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Thomas

Personality Compatibility


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