Thomas Miller

Commander
DISC Type : D

Director of UX at City of Philadelphia

Philadelphia, Pennsylvania, United States

Overview

Thomas is a design leader with over two decades of experience at companies like Apple, Comcast, and Pearson. As the Director of UX for the City of Philadelphia, he leads his team in developing a comprehensive design system to enhance accessibility across the citys digital services.

Outside of his official role, Thomas is deeply invested in the local creative scene as an organizer for Friends of Figma, Philadelphia. He is also the founder and creative director of his own product design firm, Iron Peony, and has been described as a family man.

His design firm was nominated for Design/Dev Firm of the Year at the Delaware Innovation Awards.

Personality Overview

Risk-Taker

Impact-Driven

Decisive

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

Design Systems
A core focus of his career, he has led design system development and consolidation efforts at the City of Philadelphia, Pearson, and Credly.
Accessible Civic Tech
His current role is centered on making government digital services easier and more accessible for thousands of Philadelphians through user experience design.
Building Design Community
He is passionate about connecting creatives and is a primary organizer for the "Friends of Figma, Philadelphia" group, planning meetups and events.

Media Appearances

Thomas has no verified media appearances

Work History

3-2025
Director of UX at City of Philadelphia
10-2024 - 3-2025
UX Strategist at City of Philadelphia
9-2023 - 10-2024
Health and well-being at Career Break
1-2022 - 9-2023
Senior Product Designer at Pearson
9-2021 - 1-2022
Lead Product Designer at Credly

Education

Thomas has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Director of UX at City of Philadelphia
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Thomas

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • If convinced, they can reach decisions quite fast.
  • Can Thomas take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Thomas

Personality Compatibility


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