Ti-Fred Torres in

Ti-Fred Torres

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Director of Support Engineering at Mezmo (formerly LogDNA)
📍 Oakland, California, United States

Ti-Fred Torres is a Director of Support Engineering with over 15 years of leadership experience, specializing in scaling technical support teams for cloud and on-premise services. An alumnus of the University of California, Berkeley, he is recognized for his ability to structure departments and grow teams. Colleagues often describe him as thoughtful, honest, and caring.

Outside of work, Ti-Fred appears to be a family-oriented person who has shared stories about his familys history and their travels. His personal writings suggest a deep appreciation for his heritage and spending quality time with loved ones.

He is known for his exceptional ability to handle intense customer escalations with a sense of calm and clarity.

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Experience
22 Years
Current Role
Director of Support Engineering
Location
Oakland, California, United States
Personality Overview

How Ti-Fred shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ti-Fred cares about

Scaling Support Teams
He has a proven track record of growing support engineering teams from 5 to over 20 members on three separate occasions at different companies.
Customer Escalation Management
He is highly regarded for his ability to bring "clarity and calm" to chaotic situations, maintaining customer trust during service incidents.
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Career

Work history

6-2020 - 3-2025
Director of Support Engineering
Mezmo (formerly LogDNA)
1-2019 - 4-2020
Director of Customer Support
Sauce Labs
1-2017 - 1-2019
Senior Manager of Customer Support
Sauce Labs
1-2016 - 1-2017
Manager of Customer Support
Sauce Labs
4-2012 - 11-2012
Senior Manager of Technical Support and Testing/QA
North Plains Systems
In the press

Media appearances

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Education
1991 - 1995
Bachelor of Arts (B.A.)
University of California, Berkeley
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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