Ti-Fred Torres

Energizer
DISC Type : I

Director of Support Engineering at Mezmo (formerly LogDNA)

Oakland, California, United States

Overview

Ti-Fred Torres is a Director of Support Engineering with over 15 years of leadership experience, specializing in scaling technical support teams for cloud and on-premise services. An alumnus of the University of California, Berkeley, he is recognized for his ability to structure departments and grow teams. Colleagues often describe him as thoughtful, honest, and caring.

Outside of work, Ti-Fred appears to be a family-oriented person who has shared stories about his familys history and their travels. His personal writings suggest a deep appreciation for his heritage and spending quality time with loved ones.

He is known for his exceptional ability to handle intense customer escalations with a sense of calm and clarity.

Personality Overview

Enthusiastic

Full Of Energy

Relationship Oriented

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Scaling Support Teams
He has a proven track record of growing support engineering teams from 5 to over 20 members on three separate occasions at different companies.
Customer Escalation Management
He is highly regarded for his ability to bring "clarity and calm" to chaotic situations, maintaining customer trust during service incidents.
DevOps Customer Needs
He leads organizations that support services used by developers and infrastructure departments, showing deep experience with the DevOps space.

Media Appearances

Ti-Fred has no verified media appearances

Work History

6-2020 - 3-2025
Director of Support Engineering at Mezmo (formerly LogDNA)
1-2019 - 4-2020
Director of Customer Support at Sauce Labs
1-2017 - 1-2019
Senior Manager of Customer Support at Sauce Labs
1-2016 - 1-2017
Manager of Customer Support at Sauce Labs
4-2012 - 11-2012
Senior Manager of Technical Support and Testing/QA at North Plains Systems

Education

1991 - 1995
Bachelor of Arts (B.A.) from University of California, Berkeley

More Information

Social Presence :

Prographics :

Exp : 22 Location : Oakland, California, United States Job Level : N/A Designation : Director of Support Engineering at Mezmo (formerly LogDNA)
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Insights For Selling To Ti-Fred

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid cutting into their flow
  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ti-Fred is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Ti-Fred

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ti-Fred move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Ti-Fred take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Ti-Fred

Personality Compatibility


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