☁ Tim Gabriel in

☁ Tim Gabriel

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Managing Partner | Chief Technology Officer at Guided Reach Solutions
📍 Carlsbad, California, United States

As Managing Partner & CTO of Guided Reach, Tim Gabriel modernizes contact centers using Amazon Connect and AI. With over 20 years in IT and experience at AWS, he designs secure cloud solutions for public and enterprise sectors. Colleagues consistently describe him as knowledgeable, professional, and resourceful.

He is an AWS Certified AI Practitioner (Early Adopter) and specializes in translating complex requirements into production-ready architectures.

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Current Role
Managing Partner | Chief Technology Officer
Location
Carlsbad, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics ☁ cares about

Contact Center AI
He focuses on moving organizations beyond simple chatbots to sophisticated AI and automation to handle rising service volumes and improve customer experience.
Amazon Connect
His career at AWS and as co-founder of Guided Reach is centered on designing, deploying, and promoting modern CX platforms like Amazon Connect.
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Career

Work history

2-2025
Managing Partner | Chief Technology Officer
Guided Reach Solutions
2-2022 - 2-2025
Sr Solutions Architect -WorldWide Public Sector / Amazon Connect
Amazon Web Services (AWS)
6-2020 - 3-2022
Sr GovCloud/Connect Solutions Architect Specialist - WWSO
Amazon Web Services (AWS)
6-2019 - 6-2020
Solutions Architect - WWPS SLG
Amazon Web Services (AWS)
2-2019 - 6-2019
Senior Cloud Architect
Infiniti Consulting Group
In the press

Media appearances

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Education
Bachelor of Science - BS
Western Governors University
Associate of Science
Front Range Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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