Tim Sessions

Evaluator
DISC Type : dsc

Director Of Client Services at Audience

Ogden, Utah, United States

Overview

Tim is the Director of Client Services at Audience, where he has impressively scaled the client services department after starting as the companys first support hire. A graduate of Weber State University and a certified Commercial Aircraft Pilot, he excels in strategic planning, team leadership, and building strong client relationships.

Outside of his corporate role, Tim has an adventurous spirit. He has worked as a seasonal tour guide in Alaska, narrating the regions history and geography. This passion for the outdoors is further evidenced by his interest in expeditions and his certifications as a pilot, suggesting a love for exploration and aviation.

Beyond his success in client services, Tim is also a certified Commercial Aircraft Pilot.

Personality Overview

Quality Focused

Fast But Analytical

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Client Success Leadership
He built and scaled the client services department at Audience from the ground up, defining success roles, designing onboarding flows, and maintaining high satisfaction scores.
Team Mentorship
Expresses a core objective to "help others succeed" and leads a team of client service professionals, indicating a strong focus on collaborative leadership and development.
Aviation
Holds both a Commercial Aircraft Pilot license and a Part 107 (drone) certification, showcasing a significant and skilled interest in aviation.

Media Appearances

Tim has no verified media appearances

Work History

Director Of Client Services at Audience
Client Services Manager at Audience
Customer Support Specialist at Audience
8-2008 - 4-2012
Social Media Marketing/Sales Associate at Weber State University
4-2007 - 10-2010
Tour Guide/Bus Driver (Seasonal) at Alaska Coach Tours

Education

2003 - 2009
Bachelor's Degree from Weber State University
2001 - 2002
General Studies from Brigham Young University - Idaho

More Information

Social Presence :

Prographics :

Exp : 2 Location : Ogden, Utah, United States Job Level : Mid-senior Designation : Director Of Client Services at Audience
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Tim

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Tim take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Tim

Personality Compatibility


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