Todd Funk

Questioner
DISC Type : c

Customer Service Analytics Manager at Illinois Tollway

Plainfield, Illinois, United States

Overview

Todd has no verified overview

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Todd has no verified topics they care about

Media Appearances

Todd has no verified media appearances

Work History

2-2022
Customer Service Analytics Manager at Illinois Tollway
9-2021 - 1-2022
Buyer Care Supervisor at IAA
2-2019 - 9-2021
Acting Training Supervisor at The Chicago Lighthouse
1-2014 - 3-2021
Call Center Supervisor at The Chicago Lighthouse
12-2012 - 1-2014
Customer service Representative at Staff Management

Education

Bachelors from Lewis University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Plainfield, Illinois, United States Job Level : Middle Designation : Customer Service Analytics Manager at Illinois Tollway
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Insights For Selling To Todd

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Todd is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Todd

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Todd move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Todd take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Todd

Personality Compatibility


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