Tom B.

Pioneer
DISC Type : IDS

Customer Success Advisor at QFlow.ai

Alameda, California, United States

Overview

Tom is a hands-on Customer Success leader with over 10 years of experience scaling SaaS and AI startups. He has a track record of driving double-digit NRR gains and enabling 10x revenue growth. He holds a BA from Tufts University and certifications in AI for Business and Python.

Based on recommendations from colleagues, Tom is considered a well-grounded, pragmatic, and focused leader who is committed to customer needs. He has mentored other Customer Success professionals through organizations like Recast Success and Catalyst, indicating a passion for developing talent in his field.

Unique fact: Tom has experience as an advisor for a company that was later acquired, highlighting his ability to guide startups toward successful outcomes.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

AI-powered Forecasting
His current advisory role at QFlow. ai centers on turning CRM and ERP data into AI-powered forecasting and scenario planning for CFOs and GTM leaders.
Scaling Customer Success
He has a decade of experience building and leading global Customer Success, Support, and Solutions teams from the ground up in high-growth environments.
Go-to-Market Patterns
He actively analyzes and identifies clear go-to-market patterns from prospect and customer interactions to refine business strategy and execution.

Media Appearances

Tom has no verified media appearances

Work History

7-2025
Customer Success Advisor at QFlow.ai
4-2024 - 7-2025
Head of Customer Success at ArangoDB
6-2023 - 4-2024
Advisor/Mentor at Various Companies
10-2022 - 5-2023
Head of Customer Success at Tecton
4-2021 - 10-2022
Head of Customer Success & Support at Sentry (sentry.io)

Education

BA from Tufts University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Alameda, California, United States Job Level : N/A Designation : Customer Success Advisor at QFlow.ai
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Tom

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They are generally fast movers and can take quick decisions
  • Can Tom take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Tom

Personality Compatibility


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