Director - Digital Transformation - Customer Service and Retention at Allstate
📍 Greater Chicago Area, United States
Tom is the Director of Digital Transformation at Allstate, where he leads the modernization of the customer service ecosystem. His career spans product strategy, marketing, and sales leadership. He holds a BS from the Gies College of Business. People who have worked with him consistently describe him as "hard working, " "knowledgeable, " and "positive. "
A unique aspect of his professional reputation is the exceptional praise from colleagues. One senior co-worker remarked, "Never before have I recieved such positive feedback on an employee, everyone loves him. "
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Experience
21 Years
Current Role
Director - Digital Transformation - Customer Service and Retention
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview
How Tom shows up
Optimistic
Amiable & Agreeable
Story Driven
They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.
Priorities
Topics Tom cares about
Customer-Centric Design
His current role focuses on transforming the customer service ecosystem through customer-centric design to improve the experience for both customers and agents.
Digital Transformation
As a director in this space, he is responsible for the strategy and execution of digital initiatives for customer service and retention at a major insurance provider.
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Career
Work history
11-2019
Director - Digital Transformation - Customer Service and Retention
Allstate
5-2016 - 11-2019
Director Product Strategy
Allstate
4-2015 - 5-2016
Director
Allstate
11-2013 - 4-2015
Senior Manager
Allstate
3-2010 - 11-2013
Senior Manager
Allstate Financial
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
Finance
DePaul Driehaus College of Business
1999 - 2003
BS
Gies College of Business - University of Illinois Urbana-Champaign
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
Other Allstate Employees
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