Tom Boland

Enthusiast
DISC Type : i

Director - Digital Transformation - Customer Service and Retention at Allstate

Greater Chicago Area, United States

Overview

Tom is the Director of Digital Transformation at Allstate, where he leads the modernization of the customer service ecosystem. His career spans product strategy, marketing, and sales leadership. He holds a BS from the Gies College of Business. People who have worked with him consistently describe him as "hard working, " "knowledgeable, " and "positive. "

A unique aspect of his professional reputation is the exceptional praise from colleagues. One senior co-worker remarked, "Never before have I recieved such positive feedback on an employee, everyone loves him. "

Personality Overview

Optimistic

Amiable & Agreeable

Story Driven

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Customer-Centric Design
His current role focuses on transforming the customer service ecosystem through customer-centric design to improve the experience for both customers and agents.
Digital Transformation
As a director in this space, he is responsible for the strategy and execution of digital initiatives for customer service and retention at a major insurance provider.
Product & Sales Strategy
His background includes leading product strategy, marketing, sales, and technology for one of the largest insurance brokerages in the United States.

Media Appearances

Tom has no verified media appearances

Work History

11-2019
Director - Digital Transformation - Customer Service and Retention at Allstate
5-2016 - 11-2019
Director Product Strategy at Allstate
4-2015 - 5-2016
Director at Allstate
11-2013 - 4-2015
Senior Manager at Allstate
3-2010 - 11-2013
Senior Manager at Allstate Financial

Education

2007 - 2011
Finance from DePaul Driehaus College of Business
1999 - 2003
BS from Gies College of Business - University of Illinois Urbana-Champaign

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director - Digital Transformation - Customer Service and Retention at Allstate
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Tom

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Tom take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Tom

Personality Compatibility


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