Tom Charland in

Tom Charland

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Senior Technical Account Manager at Insightly
📍 Eugene, Oregon, United States

Tom is a Senior Technical Account Manager at Insightly with over a decade of experience in the SaaS industry, specializing in CRM architecture and automation. Colleagues describe him as dependable, creative, and collaborative. He holds Automation Pro I & II certifications and graduated from Platt College-San Diego.

He is passionate about the customer experience and highly values his professional relationships, expressing gratitude for his colleagues and clients. Tom is inspired daily by the people he works with and is dedicated to fostering a positive and innovative team environment.

Unique fact: Tom was the first US-based Customer Success hire for the Australian company IntelligenceBank, where he was instrumental in growing their North American business.

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Experience
12 Years
Current Role
Senior Technical Account Manager
Job Level
Middle
Location
Eugene, Oregon, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tom cares about

CRM & Automation
His core expertise involves designing advanced workflows using Workato and API integrations. He also holds multiple Automation Pro certifications.
Customer Success
His entire career path reflects a focus on the customer lifecycle, from onboarding to post-sale solutions and strategic account management.
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Career

Work history

2-2024
Senior Technical Account Manager
Insightly
6-2021 - 2-2024
Technical Account Manager
Insightly
11-2017 - 10-2020
Customer Success Manager
IntelligenceBank
9-2016 - 9-2017
Post-Sale Solutions Engineer
MindTouch
7-2015 - 9-2016
Sales Engineer
MindTouch
In the press

Media appearances

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Education
2011 - 2013
Bachelor of Applied Science (B.A.S.)
Platt College-San Diego
2010 - 2011
Associate of Applied Science (A.A.S.)
Platt College-San Diego
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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