Tom Fritts in

Tom Fritts

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Account Executive at Avio Consulting (MuleSoft Partner)
📍 Naperville, Illinois, United States

Tom is an enterprise customer success leader with over 15 years of experience at firms like Salesforce and Oracle, focusing on SaaS, AI, and integration. A University of Illinois graduate, he holds a Salesforce Certified AI Associate certification. Colleagues describe him as hardworking, customer-focused, and compassionate.

Over a recent holiday, Tom pursued a significant personal project by writing and publishing a book. This guide is aimed at business leaders looking to implement AI, reflecting his passion for making complex technology accessible and practical for real-world business application.

He is the author of the book, "AI for Business Owners – The Leader’s AI Playbook".

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Experience
19 Years
Current Role
Account Executive
Location
Naperville, Illinois, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tom cares about

AI for Business
Authored the book "AI for Business Owners – The Leader’s AI Playbook" to help business leaders turn AI concepts into tangible results.
Customer Value Realization
His career focuses on helping enterprise clients translate complex platforms like MuleSoft and Salesforce into measurable business outcomes.
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Career

Work history

3-2023 - 11-2025
Account Executive
Avio Consulting (MuleSoft Partner)
4-2019 - 3-2023
Regional Manager, Customer Success - Life Sciences (MuleSoft)
Salesforce
8-2016 - 4-2019
Customer Success Executive
Verizon Connect
4-2015 - 6-2016
Customer Success Director
Jive Software
9-2006 - 4-2015
Director, Client Success
Oracle
In the press

Media appearances

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Education
Bachelor
University of Illinois Urbana-Champaign
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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