Tom Hopkins in

Tom Hopkins

Inspirer · DISC type di
Senior Lead Process Improvement at Gusto
📍 Jacksonville, Florida, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
13 Years
Current Role
Senior Lead Process Improvement
Job Level
Mid-senior
Location
Jacksonville, Florida, United States
Personality Overview

How Tom shows up

Achievment Oriented
Generous
Confident & Optimistic

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Tom cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2024
Senior Lead Process Improvement
Gusto
1-2023 - 11-2024
Business Process Improvement Manager, Core
Airbnb
6-2022 - 1-2023
Interim Manager, North America Business Process Improvement
Airbnb
4-2021 - 1-2023
Lead, Business Process Improvement
Airbnb
10-2020 - 4-2021
Acting Manager Continuous Improvement
United States Postal Service
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2010 - 2012
Masters of Science in Industrial Engineering
University of Central Florida
2004 - 2009
BSIE
University of Central Florida
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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