Tom Pagram

Inquirer
DISC Type : cd

Head of Artificial Intelligence at Virgin Australia

Brisbane, Queensland, Australia

Overview

Tom Pagram is the Head of AI at Virgin Australia, focused on deploying real-world AI systems. A former PwC Partner and Global AI Factory Leader, he was named AI Consultant of the Year for 2024 and ranked among Australias Top 10 Enterprise AI Leaders. He holds a Bachelor of Business from Bond University.

There is no publicly available information regarding Toms personal life, hobbies, or non-work activities. His public profile and posts are centered exclusively on his professional expertise and insights into the field of artificial intelligence.

He co-authored research on "veracity bonds, " a novel concept using financial stakes to combat digital misinformation and deepfakes, aiming to make content publishing a financially accountable act.

Personality Overview

Judgemental

ROI Conscious

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Applied AI
Emphasizes building and deploying production-focused AI systems that deliver tangible results for customers and employees, as seen in his hiring posts for Virgin Australia.
Generative AI Strategy
He is critical of misplaced B2B software efforts, advocating against proprietary "point solutions" for problems that have already been solved by broader platforms.
AI Adoption in Australia
He actively comments on the trend of Australian businesses catching up to consumer adoption of AI, noting a significant shift in the corporate landscape.

Media Appearances

Tom has no verified media appearances

Work History

11-2025
Head of Artificial Intelligence at Virgin Australia
11-2023 - 11-2025
Partner - Global AI Factory Leader & Australia AI Leader at PwC
7-2022 - 4-2024
Partner - Chief Technology Officer at PwC Australia
1-2020 - 6-2022
Director - Digital Products & Engineering at PwC Australia
7-2015 - 12-2019
Digital Strategy, Projects and Risk Advisory at PwC Australia

Education

Bachelor of Business from Bond University
Company Directors Course™ from Australian Institute of Company Directors

More Information

Social Presence :

Prographics :

Exp : 16 Location : Brisbane, Queensland, Australia Job Level : Mid-senior Designation : Head of Artificial Intelligence at Virgin Australia
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Tom

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • Their decision making speed is somewhere in the middle.
  • Can Tom take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Tom

Personality Compatibility


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