Tom Tull in

Tom Tull

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VP, Chief Experience Officer at Mountain States Health Alliance
📍 Johnson City, Tennessee, United States

Tom Tull serves as the Vice President and Chief Experience Officer at Ballad Health, where he focuses on improving the interconnected experiences of patients, families, and staff. A frequent speaker at national conferences, he is a Fellow of the American College of Healthcare Executives (FACHE) and holds an MBA from East Tennessee State University.

Outside of his direct role, Tom is passionate about learning from and collaborating with other industry leaders to drive meaningful change in healthcare. He often shares motivational insights from events he attends, such as the importance of using simple goals and words to inspire others.

He is slated to speak at the 2026 International Patient & Staff Experience Congress in New York City.

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Experience
34 Years
Current Role
VP, Chief Experience Officer
Job Level
Leadership
Location
Johnson City, Tennessee, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tom cares about

Patient & Staff Experience
His core professional focus is on the deep interconnection between patient, family, and provider experiences, which he speaks about at national conferences.
Healthcare Leadership
As a VP and FACHE, he frequently collaborates with leaders from prominent health systems like Vanderbilt and Baptist Health to share best practices.
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Career

Work history

4-2014
VP, Chief Experience Officer
Mountain States Health Alliance
1-2011 - 4-2014
Sr. Executive Coach, Organizational Development and Service Excellence
Mountain States Health Alliance
7-2000
Experience Designer
Ballad Health
6-1991
VP, Chief Experience Officer
Mountain States Health Alliance
6-1991
VP, Chief Experience Officer
Ballad Health
In the press

Media appearances

Tom Tull, VP & Chief Experience Officer at Ballad Health. Featured in Becker's Hospital Review – Podcasts
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Transparency Rules at Mountain States Health Alliance | Improving Quality, Patient Centered Care. Featured in HealthLeaders Media
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Education
1990 - 1995
MBA
East Tennessee State University
1980 - 1984
B.S. Communications
University of Tennessee, Knoxville
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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