Tom Walmsley

Pioneer
DISC Type : DIS

Account Director at Britannic

Crowthorne, England, United Kingdom

Overview

Tom is a customer experience (CX) expert with over 15 years of experience in contact centre operations, cloud technology, and AI. He focuses on turning CX into a measurable commercial advantage and delivering project ROI. Colleagues and clients describe him as an astute, articulated, and consummate professional who attended Collingwood College.

He has delivered significant projects, including a global cloud contact centre transformation across five regions and a first-in-class AI Quality Management solution.

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

CX Transformation
His entire career focuses on helping businesses improve customer satisfaction and reduce customer effort through the intelligent adoption of CX software.
Contact Centre AI
Has over 15 years of experience working with emerging AI and has delivered a first-in-class AI Quality Management solution for a client.
Delivering Project ROI
His professional headline and introduction both emphasize his focus on delivering measurable commercial advantages and ROI, not just implementing software.

Media Appearances

Tom has no verified media appearances

Work History

12-2025
Account Director at Britannic
11-2018 - 11-2025
Account Director at Enghouse Interactive
8-2015 - 11-2018
GB Account Executive at NewVoiceMedia
8-2012 - 8-2015
Account Executive at LivePerson Inc.
1-2009 - 8-2012
Business Development Manager at Sign-Up.to

Education

1992 - 1997
Three A levels from Collingwood College
Education details unavailable from Collingwood College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Crowthorne, England, United Kingdom Job Level : Mid-senior Designation : Account Director at Britannic
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Tom

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They are generally fast movers and can take quick decisions
  • Can Tom take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Tom

Personality Compatibility


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