Tom Yang in

Tom Yang

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Sales Strategy & Transformation at NiCE
📍 Seattle, Washington, United States

Tom Yang is the RVP of Majors Retail at NICE, focusing on customer experience for iconic brands. His career includes leadership roles in AI and Digital sales at Genesys and various global sales and program management positions at Microsoft. People who have worked with him describe him as tenacious, intelligent, and an exceptional talent.

He describes himself as perpetually hungry and innately curious about everything, which has allowed him to advance quickly in his career. He embraces challenges and believes in the sentiment that "the world is your oyster," even though he personally dislikes oysters.

Unique fact: His professional mantra is solving business problems with technology, which he shortens to "Business Problems + Tech = What I Do."

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Experience
19 Years
Current Role
Sales Strategy & Transformation
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tom cares about

Customer Experience (CX)
His current role at NICE is centered on working with major retail brands to transform every customer touchpoint and drive the best possible experiences.
AI & Digital Sales
At Genesys, he was a key leader brought in to establish and drive the company's AI & Digital sales team, showcasing his expertise in this specific domain.
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Career

Work history

7-2025
Sales Strategy & Transformation
NiCE
2025
Investing Member
Alliance of Angels
2025
Angel Investor
Fitnescity
2023 - 7-2025
RVP - Enterprise
NiCE
2022 - 2022
Senior Director, Sales - Genesys AI & Digital | Cross-Industry
Genesys
In the press

Media appearances

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Education
B.A.
University of Washington
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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