Tracey Gaddes

Energizer
DISC Type : I

VP Client Experience at Lumin Digital

Dallas-Fort Worth Metroplex, United States

Overview

Tracey Gaddes is the VP of Client Experience at Lumin Digital, leveraging a deep background in client services from her time at Alkami Technology and ACI Worldwide. She is consistently described by colleagues as a hardworking, passionate, dedicated, and energetic leader who is committed to excellence and delivering a high level of service.

Based on her professional activities, she appears to be highly focused on her career in the financial technology sector. A social media post sharing a playlist suggests a personal appreciation for music and discovering new artists.

Tracey is praised for her genuine dedication to problem-solving for customers, a quality that colleagues from nearly five years prior still recall and commend.

Personality Overview

Full Of Energy

Informal

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Client Experience
Her current role as VP of Client Experience at Lumin Digital is centered on managing and nurturing customer relationships.
Digital Banking
She actively posts about digital banking and advanced technology strategies, reflecting her focus within the fintech industry.
Fintech Culture
Shared a post about Lumin Digital's vision to be the best in fintech, highlighting the importance of organizational culture.

Media Appearances

Tracey has no verified media appearances

Work History

8-2019
VP Client Experience at Lumin Digital
3-2018 - 7-2019
Director, Client Services at Alkami Technology
8-2017 - 3-2018
Client Services Manager at Alkami Technology
4-2015 - 8-2017
Senior Account Executive at Alkami Technology
5-2012 - 4-2015
Senior Account Executive at ACI Worldwide

Education

1995 - 2001
Education details unavailable from Siena Heights University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Dallas-Fort Worth Metroplex, United States Job Level : Senior Designation : VP Client Experience at Lumin Digital
URL has been copied!

Insights For Selling To Tracey

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracey is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Tracey

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tracey move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Tracey take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Tracey

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.