Tracy Gray in

Tracy Gray

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Regional Vice President - Customer Retention and Engagement at SAP
📍 Dubai, United Arab Emirates

Tracy is a Regional Vice President at SAP specializing in HCM Customer Success. Her career is dedicated to ensuring customers realize value from cloud solutions, driving adoption, retention, and engagement. People who have worked with her often describe her as a professional, a team player, and a "game changer. "

Outside of her corporate role, Tracy enjoys team-based activities and building camaraderie with her colleagues. She recently participated in a competitive game of padel tennis with her work team, highlighting an interest in sports and fostering a positive team spirit.

One colleague noted she is a "Sales Reps fantasy come alive! " for being pivotal in a top-5 global customers decision to double their annual subscription spend.

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Experience
27 Years
Current Role
Regional Vice President - Customer Retention and Engagement
Job Level
Senior
Location
Dubai, United Arab Emirates
Personality Overview

How Tracy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tracy cares about

Customer Value Realization
Her entire career at SAP and SuccessFactors has focused on ensuring customers adopt solutions and achieve high value, as seen in her roles focused on customer success and retention.
HR Transformation
She shares content about HR Leaders' events and the impact of HR transformation, such as significant reductions in employee onboarding time for clients.
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Career

Work history

8-2016
Regional Vice President - Customer Retention and Engagement
SAP
10-2013 - 8-2016
Customer Engagement Executive
SAP
4-2013 - 9-2013
Lead Customer Support Manager
SuccessFactors
11-2009 - 3-2013
Platinum Customer Success Advocate
SuccessFactors
6-2008 - 11-2009
Customer Success Manager
Unica Corporation
In the press

Media appearances

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Education
1997 - 1998
Certificate in Training Practice
Institute of Personnel and Development
1996 - 1997
Certificate in IT Training Parts 1 & 2
Institute of IT Training
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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