Tracy Gray

Commander
DISC Type : D

Regional Vice President - Customer Retention and Engagement at SAP

Dubai, United Arab Emirates

Overview

Tracy is a Regional Vice President at SAP specializing in HCM Customer Success. Her career is dedicated to ensuring customers realize value from cloud solutions, driving adoption, retention, and engagement. People who have worked with her often describe her as a professional, a team player, and a "game changer. "

Outside of her corporate role, Tracy enjoys team-based activities and building camaraderie with her colleagues. She recently participated in a competitive game of padel tennis with her work team, highlighting an interest in sports and fostering a positive team spirit.

One colleague noted she is a "Sales Reps fantasy come alive! " for being pivotal in a top-5 global customers decision to double their annual subscription spend.

Personality Overview

Decisive

Strong-Willed

Candid & Clear

They like to act fast and expect others to do the same.  They like to be in a position where they can control the conversation and terms. They respond better to strong and respectful interactions.

Topics They Care About

Customer Value Realization
Her entire career at SAP and SuccessFactors has focused on ensuring customers adopt solutions and achieve high value, as seen in her roles focused on customer success and retention.
HR Transformation
She shares content about HR Leaders' events and the impact of HR transformation, such as significant reductions in employee onboarding time for clients.
Team Building
She actively posts about team activities outside of work, such as playing padel, emphasizing the importance of team fun and competitive spirit.

Media Appearances

Tracy has no verified media appearances

Work History

8-2016
Regional Vice President - Customer Retention and Engagement at SAP
10-2013 - 8-2016
Customer Engagement Executive at SAP
4-2013 - 9-2013
Lead Customer Support Manager at SuccessFactors
11-2009 - 3-2013
Platinum Customer Success Advocate at SuccessFactors
6-2008 - 11-2009
Customer Success Manager at Unica Corporation

Education

1997 - 1998
Certificate in Training Practice from Institute of Personnel and Development
1996 - 1997
Certificate in IT Training Parts 1 & 2 from Institute of IT Training

More Information

Social Presence :

Prographics :

Exp : 27 Location : Dubai, United Arab Emirates Job Level : Senior Designation : Regional Vice President - Customer Retention and Engagement at SAP
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Insights For Selling To Tracy

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Be respectful but crisp
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracy is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tracy

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Tracy move?

  • They can take decisions very fast if you manage to convince them.
  • Can Tracy take some risk or not?

  • The risks don’t matter much to them.

You And Tracy

Personality Compatibility


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