Troy Liljedahl

Questioner
DISC Type : c

Director of Solutions Engineering at Backblaze

San Francisco Bay Area, United States

Overview

Troy Liljedahl is the Director of Solutions Engineering at Backblaze, where he leads a team of trusted technical advisors. An alumnus of San Francisco State University, he specializes in designing scalable cloud architectures for AI workloads, modern data protection, and media workflows.

He has a unique career trajectory, having been promoted through five different roles within Backblaze, starting as a Senior Customer Support Technician and advancing to his current director position.

Personality Overview

Price-Sensitive

Not Easily Convinced

Value Seeker

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

AI Infrastructure
He frequently speaks at industry events like DevWeek and hosts conversations about building productive AI infrastructure and data pipelines.
Cloud Data Protection
His role focuses on designing modern data protection strategies, often highlighting "radical resiliency" in partnership with companies like Veeam.
Media & Entertainment Tech
Actively engages with the media industry at events like NAB to discuss innovations and workflows using Backblaze cloud storage.

Media Appearances

Backblaze Expert Session to Showcase Multi-Layered Security Approaches for Cloud Storage. Featured in Business Wire

See Now

Work History

8-2022
Director of Solutions Engineering at Backblaze
1-2020 - 8-2022
Solutions Engineer Manager at Backblaze
9-2019 - 1-2020
Lead Solutions Engineer at Backblaze
11-2018 - 9-2019
Solutions Engineer at Backblaze
3-2018 - 11-2018
Senior Customer Support Technician at Backblaze

Education

2016 - 2018
Bachelor's degree from San Francisco State University
2014 - 2016
Associate of Science - AS from Chabot College

More Information

Social Presence :

Prographics :

Exp : 20 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Director of Solutions Engineering at Backblaze
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Insights For Selling To Troy

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Troy is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Troy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Troy move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Troy take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Troy

Personality Compatibility


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