Tulsi Desai in

Tulsi Desai

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Director of Customer Engineering and Support at ASAPP
📍 New York, New York, United States

Tulsi Desai is the Director of Customer Engineering and Support at ASAPP, focusing on Generative AI for customer experience. Her career includes progression through several leadership roles at ASAPP and prior experience as a Senior Product Manager at VirtualHealth. Described by colleagues as professional, dedicated, and inspirational, she is an alumna of Rutgers University.

Known for her exceptional composure, Tulsi is recognized for handling complicated technical outages with a "contagious calm" that mitigates tense situations.

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Experience
11 Years
Current Role
Director of Customer Engineering and Support
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tulsi cares about

Generative AI in CX
Her current role and professional headline explicitly focus on leveraging GenAI to enhance the customer experience.
Customer Engineering
Her career progression at ASAPP from manager to director has been centered on leading customer engineering and support teams.
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Career

Work history

12-2025
Director of Customer Engineering and Support
ASAPP
4-2025 - 12-2025
Head of Customer Engineering and Delivery
ASAPP
4-2020 - 4-2025
Senior Technical Services Manager
ASAPP
1-2019 - 8-2019
Senior Product Manager
VirtualHealth
11-2017 - 12-2018
Product Manager
VirtualHealth
In the press

Media appearances

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Education
2012 - 2016
Bachelor’s Degree
Rutgers University
2012 - 2016
Bachelor of Arts (B.A.)
School of Arts and Sciences
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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