Twayne Hughes in

Twayne Hughes

Login to view DISC.
Senior Manager Customer Support at Freedom Forever
📍 Las Vegas, Nevada, United States

Twayne Hughes is a strategic customer operations leader with over 15 years of experience transforming support teams. At Freedom Forever, he has built QA, WFM, and training departments from the ground up to elevate the customer experience. He holds a Bachelors Degree from Nevada State University.

He successfully improved employee retention by a remarkable 70% while boosting brand reputation across all major review platforms to over 4. 0 stars.

Read the full overview →
Experience
17 Years
Current Role
Senior Manager Customer Support
Job Level
Middle
Location
Las Vegas, Nevada, United States
Personality Overview

How Twayne shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Twayne cares about

CX Transformation
Specializes in turning support teams into high-performing, scalable operations that exceed KPIs and elevate the customer experience.
Operational Excellence
Has a proven record of building new departments from scratch, including QA, WFM, and Training, to improve service levels and operational readiness.
+4 more topics Login to view topics
Career

Work history

10-2022
Senior Manager Customer Support
Freedom Forever
5-2021 - 12-2022
Site Director
Sourcepoint
1-2017 - 6-2022
Regional Program Leader
Sutherland Global Services
8-2013 - 1-2017
Operations Manager
C3/CustomerContactChannels, Inc.
8-2008 - 8-2013
Account Manager
Swissport USA
In the press

Media appearances

Twayne Hughes - Customer Support Manager at Freedom Forever. Featured in The Org
See now
Education
2009 - 2013
Bachelor’s Degree
College of Southern Nevada
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Russell Glenn
Russell Glenn
Chief Strategy Officer
Viasat
TD
Travis Dahlhiemer
Brand Manager
D&D Beverage
 Nurzod Nurali
Nurzod Nurali
Chief Executive Officer
Safeway Logistics
JH
Jim Hornik
AVP of Consulting
Sutherland Global Services
Unlock the full playbookSee exactly how to sell to Twayne. Free, 10 seconds.