Umashan Naidoo in

Umashan Naidoo

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Head Customer & Beauty at Trent Ltd
📍 Mumbai, Maharashtra, India

As Head of Customer & Beauty at Trent Ltd, Umashan Naidoo spearheads the brand identity and customer experience for Westside. He has been instrumental in shaping its fashion and beauty verticals since moving to India from South Africa, where he was Head of Design for menswear at Woolworths.

Originally from Durban, South Africa, Umashan grew up in a family business, learning retail from a young age. He is passionate about bringing creative visions to life through collaboration and believes in creating a strong, emotional connection between a brand and its community.

Interesting fact: He began his career in retail by making in-store PA announcements for a department store in South Africa while studying design.

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Experience
25 Years
Current Role
Head Customer & Beauty
Job Level
Mid-senior
Location
Mumbai, Maharashtra, India
Personality Overview

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Priorities

Topics Umashan cares about

Brand Storytelling
He emphasizes creating a unique "point of view" for Westside, focusing on non-transactional content and community building to foster an emotional connection with customers.
Customer Experience
His role and public statements highlight a deep focus on the 360-degree customer journey, from in-store visual merchandising and ambiance to a seamless omnichannel presence.
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Career

Work history

8-2019
Head Customer & Beauty
Trent Ltd
9-2014
Head Of Department Menswear and Beauty
Trent Ltd
11-2010 - 2014
Head Of Design Menswear
Woolworths
9-2010 - 11-2010
Attachment
Country Road Australia
2-1999 - 5-2009
Buyer
Woolworths
In the press

Media appearances

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Education

Umashan has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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