Umesh Shastry

Sharpshooter
DISC Type : CD

Senior Principal Technical Support Engineer, MySQL at Oracle

Bengaluru, Karnataka, India

Overview

Umesh Shastry is a Senior Principal MySQL Technical Support Engineer with over 15 years of deep expertise in open-source databases. A graduate of Gulbarga University, he is an Oracle Certified Professional specializing in resolving complex, high-stakes issues for enterprise customers. Colleagues describe him as knowledgeable, enthusiastic, and precise.

His passion lies in enhancing database stability and contributing to the open-source community. This is demonstrated by his long-term commitment to verifying bug reports and his recognition as a MySQL Server expert by the Experts Exchange community, where he helps other professionals.

Unique fact: He has personally verified over 15, 000 community and customer-reported bugs, significantly improving the quality and reliability of the MySQL database.

Personality Overview

Rigorous & Demanding

Precise But Practical

Thorough Evaluator

They are very proud of what they do.  They respond well to strong and respectful communication. More than the product, they care about the effectiveness of the product.

Topics They Care About

MySQL Performance
His roles consistently involve architecting performance tuning strategies, query optimization, and delivering significant performance gains for enterprise applications.
Database Availability
He has extensive experience engineering robust high-availability (HA) and disaster recovery (DR) solutions for a diverse portfolio of clients.
Product Quality
Demonstrated a deep commitment to product stability by verifying over 15, 000 bugs, directly enhancing the reliability of MySQL for the entire community.

Media Appearances

Umesh has no verified media appearances

Work History

1-2018 - 9-2025
Senior Principal Technical Support Engineer, MySQL at Oracle
10-2015 - 12-2017
Principal Technical Support Engineer, MySQL at Oracle
5-2011 - 9-2015
Senior Technical Support Engineer, MySQL at Oracle
12-2010 - 5-2011
MySQL SME - TEG Databases at HCL Technologies
4-2009 - 5-2011
Associate Consultant at HCL Technologies

Education

1998 - 2001
Master of Computer Applications (MCA) from Gulbarga University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Senior Principal Technical Support Engineer, MySQL at Oracle
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Insights For Selling To Umesh

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Umesh is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Umesh

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Umesh move?

  • They can take decisions very fast if you manage to convince them.
  • Can Umesh take some risk or not?

  • The risks don’t matter much to them.

You And Umesh

Personality Compatibility


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