Upasana Banerjee in

Upasana Banerjee

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Senior Customer Success Manager at AppViewX
📍 Bengaluru, Karnataka, India

Upasana Banerjee is a Senior Customer Success Manager with nearly a decade of experience in cybersecurity and communications. Holding an MBA in Finance, she specializes in managing enterprise accounts to drive retention and growth. Colleagues describe her as professional, accountable, and a great communicator.

She has shown interest in the impact of artificial intelligence, noting how AI is accelerating business processes and increasing customer expectations for speed and efficiency.

As a founding Customer Success Manager in previous organizations, she has unique experience in shaping team expansion and defining the CSM function.

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Experience
9 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Upasana cares about

Customer Retention
Her experience highlights achieving 100% renewal rates by focusing on executive stakeholder alignment, proactive value delivery, and long-term success planning.
Cybersecurity Sector
She has held senior customer success roles at multiple cybersecurity firms, including Cyble Inc. and ColorTokens Inc. , managing strategic accounts.
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Career

Work history

10-2025
Senior Customer Success Manager
AppViewX
4-2024 - 9-2025
Senior customer success manager
Cyble Inc.
3-2023 - 4-2024
Client Success Manager
ColorTokens Inc.
5-2020 - 2-2023
Customer Success Manager
Twilio Inc.
8-2016 - 4-2020
Customer Success Advocate
Lifesize
In the press

Media appearances

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Education
2011 - 2013
MBA in finance
Ramaiah institute of management studies
2008 - 2011
Bachelor of Commerce (B.Com.)
sivanath sastri college/ calcutta university
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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