Hitisha G.

Trailblazer
DISC Type : DI

Network Security Customer Success Manager at Palo Alto Networks

Ahmedabad, Gujarat, India

Overview

Hitisha is a Customer Success Manager at Palo Alto Networks, focusing on driving product adoption and maximizing client ROI in the North American region. Drawing on her experience in cybersecurity and VoIP, she excels at managing client relationships. People who have worked with her describe her as innovative, a quick learner, and possessing outstanding communication skills.



She once humorously posted that an email marked "URGENT" can cause a mini heart attack for a Customer Success Manager.

Personality Overview

Values Relationships

Informal

Charismatic

They are more likely to accept new and exciting technologies.  They will bat for you if they come to believe in you. They are charming and can persuade others to support their decisions.

Topics They Care About

Driving Product Adoption
Her headline and job descriptions consistently highlight her focus on ensuring customers actively use and benefit from their cybersecurity solutions.
Maximizing Customer ROI
A core goal of her role is to deliver maximum returns on client's investments, ensuring they see tangible value from Palo Alto Networks' products.
Client Retention
Her experience is centered on increasing customer satisfaction, loyalty, and retention by promoting product value and building strong relationships.

Media Appearances

Hitisha has no verified media appearances

Work History

10-2023
Network Security Customer Success Manager at Palo Alto Networks
3-2023 - 9-2023
Customer Success Manager at Elision Technologies Pvt. Ltd
6-2022 - 2-2023
Customer Success Manager at EvaBot
6-2020 - 8-2022
Assistant Customer Success Manager at Adit
2-2020 - 5-2020
Account Manager at Globale Media

Education

2018 - 2021
Bachelor of Arts - BA from Jodhpur National University, Jodhpur

More Information

Social Presence :

Prographics :

Exp : 5 Location : Ahmedabad, Gujarat, India Job Level : Middle Designation : Network Security Customer Success Manager at Palo Alto Networks
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Insights For Selling To Hitisha

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention
  • Give them control of the sales process

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hitisha is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Hitisha

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Hitisha move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Hitisha take some risk or not?

  • If necessary, they will be ready to take risks.

You And Hitisha

Personality Compatibility


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