Urman Jolly

Energizer
DISC Type : I

Executive Consultant at Maventyz

Philippines

Overview

Urman is a dynamic and process-oriented Workforce Management (WFM) leader with over 18 years of experience. He has a proven track record of heading global WFM operations for companies like Sitel, managing services for up to 25, 000 employees across the Philippines, Americas, and EMEA.

His core specialization is setting up Global WFM frameworks from the ground up, including knowledge transfer, project management, and process reengineering.

Personality Overview

Relationship Oriented

Full Of Energy

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Global WFM Operations
His career centers on establishing and leading Global Workforce Management operations for major BPOs across APAC, the Americas, and EMEA.
Process Reengineering
As a consultant, he makes workforce planning more predictable and effective by implementing global best practices and process reengineering.
Operational Efficiency
He focuses on service delivery, monitoring project performance, and ensuring floor compliance to meet client KPIs and financial goals.

Media Appearances

Urman has no verified media appearances

Work History

2-2020
Executive Consultant at Maventyz
7-2011 - 11-2021
Vice President -WorkForce Management at Sitel
4-2010 - 5-2011
Sr.Manager WFM at TELUS International Philippines
10-2008 - 3-2010
Head - WFM & MIS at Intelenet Global Pvt. Ltd
8-2007 - 10-2008
Manager WFM at Customer Pvt. Ltd

Education

Urman has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : Philippines Job Level : Senior Designation : Executive Consultant at Maventyz
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Insights For Selling To Urman

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Urman is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Urman

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Urman move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Urman take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Urman

Personality Compatibility


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