Urmila R.

Enthusiast
DISC Type : i

ServiceNow Developer at PNC

Aubrey, Texas, United States

Overview

Urmila is a ServiceNow Developer at PNC with extensive experience designing and implementing scalable solutions across the platform. Her expertise spans ITSM, ITOM, HRSD, and custom application development. She holds a Masters degree in Computer Science from Kingston University.

Her technical skills focus on building efficient workflows and enabling seamless data exchange across enterprise systems through various integrations.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

ServiceNow Solutions
Her career is dedicated to developing on the ServiceNow platform, with expertise across modules like ITSM, CMDB, ITOM, HRSD, and CSM.
Process Automation
Specializes in automating business processes by building efficient workflows using Flow Designer, business rules, and various scripting methods.
Enterprise Integrations
Possesses hands-on experience connecting ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and SSO.

Media Appearances

Urmila has no verified media appearances

Work History

10-2025
ServiceNow Developer at PNC
3-2024 - 9-2025
ServiceNow Developer/Admin at Ford Motor Company
2-2022 - 2-2024
ServiceNow Developer/Admin at Florida Blue
12-2016 - 12-2021
ServiceNow Developer at SumTotal Systems, LLC

Education

9-2011 - 4-2015
Computer Science from JNTUH College of Engineering Hyderabad
Master's degree from Kingston University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Aubrey, Texas, United States Job Level : N/A Designation : ServiceNow Developer at PNC
URL has been copied!

Insights For Selling To Urmila

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Urmila is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Urmila

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Urmila move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Urmila take some risk or not?

  • They can take some low-probability risks if needed.

You And Urmila

Personality Compatibility


Other PNC Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.