Víctor Emmanuel González Muciño

Commander
DISC Type : D

Business Development Sr Manager at AIG

Mexico City, Mexico

Overview

Víctor Emmanuel González Muciño is a Business Development Sr Manager at AIG, specializing in analytics, data storytelling, and customer experience. His career highlights include significantly improving NPS scores and managing customer service operations across various channels.

He is dedicated to continuous learning, recently completing courses on productivity, task delegation, and managing high-performing employees. He is also certified in Genesys and Customer Journey.

Víctor celebrated his 5th anniversary at AIG Seguros México, marking a significant professional milestone.

Personality Overview

Decisive

Very Quick

Strong-Willed

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Data Analytics
As Manager Analytics and PBI Developer, he focuses on data analytics, business analytics, and data visualization, crucial for business development.
Customer Experience
He has extensive experience in Customer Experience, including managing VOC & VOE Programs and increasing NPS from 12% to 63%.
Business Development
Recently started a new role as Business Development Sr Manager at AIG in 2024, indicating a focus on growth strategies.

Media Appearances

Víctor has no verified media appearances

Work History

2-2024
Business Development Sr Manager at AIG
9-2018 - 3-2024
Customer Service Manager at AIG
9-2018 - 3-2024
Customer Experience-Manager at AIG
6-2013 - 9-2018
Jefe de operaciones de centro de contacto at Banco Azteca

Education

Education details unavailable from Instituto Politécnico Nacional

More Information

Social Presence :

Prographics :

Exp : N/A Location : Mexico City, Mexico Job Level : N/A Designation : Business Development Sr Manager at AIG
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Insights For Selling To Víctor Emmanuel

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates
  • Be respectful but crisp

DONT's

  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Víctor Emmanuel is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Víctor Emmanuel

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Víctor Emmanuel move?

  • If convinced, they can reach decisions quite fast.
  • Can Víctor Emmanuel take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Víctor Emmanuel

Personality Compatibility


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