Víctor Emmanuel González Muciño in

Víctor Emmanuel González Muciño

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Business Development Sr Manager at AIG
📍 Mexico City, Mexico

Víctor Emmanuel González Muciño is a Business Development Sr Manager at AIG, specializing in analytics, data storytelling, and customer experience. His career highlights include significantly improving NPS scores and managing customer service operations across various channels.

He is dedicated to continuous learning, recently completing courses on productivity, task delegation, and managing high-performing employees. He is also certified in Genesys and Customer Journey.

Víctor celebrated his 5th anniversary at AIG Seguros México, marking a significant professional milestone.

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Current Role
Business Development Sr Manager
Location
Mexico City, Mexico
Personality Overview

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Priorities

Topics Víctor cares about

Data Analytics
As Manager Analytics and PBI Developer, he focuses on data analytics, business analytics, and data visualization, crucial for business development.
Customer Experience
He has extensive experience in Customer Experience, including managing VOC & VOE Programs and increasing NPS from 12% to 63%.
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Career

Work history

2-2024
Business Development Sr Manager
AIG
9-2018 - 3-2024
Customer Service Manager
AIG
9-2018 - 3-2024
Customer Experience-Manager
AIG
6-2013 - 9-2018
Jefe de operaciones de centro de contacto
Banco Azteca
In the press

Media appearances

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Education
Education details unavailable
Instituto Politécnico Nacional
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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