Víctor Manuel M.

Critic
DISC Type : C

IWPB Customers Strategy & Planning at HSBC

Mexico City, Mexico

Overview

Víctor Manuel is a strategic leader at HSBC with over 20 years of experience in finance, consulting, and internal audit. In his current role, he focuses on customer strategy and planning, while also serving as an AI Ambassador Lead. Colleagues describe him as a pragmatic leader committed to continuous improvement.

He has an entrepreneurial side, having worked as an independent advisor helping create and launch e-commerce businesses. Víctor is bilingual and has completed professional development programs, including ThePowerMBA, and holds a Six Sigma Yellow Belt certification, demonstrating a commitment to ongoing learning and process improvement.

Unique fact: He is actively championing the responsible and ethical use of Generative AI within a major financial institution.

Personality Overview

Objective Thinker

Negotiator

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They like to take decisions independently and do not seek others' support often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Responsible AI
As an AI Ambassador Lead at HSBC, he actively promotes and posts about the ethical and responsible use of generative AI in business.
Customer Strategy
His current role is centered on customer strategy and planning, indicating a professional focus on improving the customer experience and journey.
E-commerce Startups
Has prior experience as an independent consultant, advising on the creation and implementation of new e-commerce ventures.

Media Appearances

Víctor has no verified media appearances

Work History

3-2025
IWPB Customers Strategy & Planning at HSBC
11-2022 - 3-2025
LAM Risk & Compliance Transformation at HSBC
10-2021 - 11-2022
Manager Compliance Assurance LAM at HSBC
2-2021 - 6-2024
Emprendedor at Confidential
12-2020 - 2-2021
Head of Innovation & Business Strategy at Santory

Education

2020 - 2021
Programa ThePowerMBA from thePower
2014 - 2015
Diplomado from Open Compliance and Ethics Group (OCEG)

More Information

Social Presence :

Prographics :

Exp : 6 Location : Mexico City, Mexico Job Level : Middle Designation : IWPB Customers Strategy & Planning at HSBC
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Insights For Selling To Víctor Manuel

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Víctor Manuel is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Víctor Manuel

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Víctor Manuel move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Víctor Manuel take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Víctor Manuel

Personality Compatibility


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