Víctor Manuel M. in

Víctor Manuel M.

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IWPB Customers Strategy & Planning at HSBC
📍 Mexico City, Mexico

Víctor Manuel is a strategic leader at HSBC with over 20 years of experience in finance, consulting, and internal audit. In his current role, he focuses on customer strategy and planning, while also serving as an AI Ambassador Lead. Colleagues describe him as a pragmatic leader committed to continuous improvement.

He has an entrepreneurial side, having worked as an independent advisor helping create and launch e-commerce businesses. Víctor is bilingual and has completed professional development programs, including ThePowerMBA, and holds a Six Sigma Yellow Belt certification, demonstrating a commitment to ongoing learning and process improvement.

Unique fact: He is actively championing the responsible and ethical use of Generative AI within a major financial institution.

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Experience
6 Years
Current Role
IWPB Customers Strategy & Planning
Job Level
Middle
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Víctor cares about

Responsible AI
As an AI Ambassador Lead at HSBC, he actively promotes and posts about the ethical and responsible use of generative AI in business.
Customer Strategy
His current role is centered on customer strategy and planning, indicating a professional focus on improving the customer experience and journey.
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Career

Work history

3-2025
IWPB Customers Strategy & Planning
HSBC
11-2022 - 3-2025
LAM Risk & Compliance Transformation
HSBC
10-2021 - 11-2022
Manager Compliance Assurance LAM
HSBC
2-2021 - 6-2024
Emprendedor
Confidential
12-2020 - 2-2021
Head of Innovation & Business Strategy
Santory
In the press

Media appearances

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Education
2020 - 2021
Programa ThePowerMBA
thePower
2014 - 2015
Diplomado
Open Compliance and Ethics Group (OCEG)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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