Valerie McKenzie

Enthusiast
DISC Type : i

Director, Service Delivery at First American Business Solutions Inc

Land O' Lakes, Florida, United States

Overview

Valerie McKenzie is a Director of Service Delivery with three decades of experience in the telecommunication and IT sectors. Her expertise spans project management, sales engineering, and channel management, supported by a CCNA Security certification and education in Computer Science.

She holds a patent for a "System for Integrating Telephone Data with Data Processing Systems. "

Personality Overview

Optimistic

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Service Delivery
As a director, she works on the company's vision, manages stakeholder relationships, and leads projects to ensure overall customer satisfaction for various clients.
Channel Management
Previously formulated and implemented a new business strategy for channel partners and resellers that contributed to a 32% increase in sales.
IT Project Management
Has extensive experience managing IT and telecom projects, from installing network equipment and cabling to partnering with vendors for streamlined implementation.

Media Appearances

Valerie has no verified media appearances

Work History

3-2016
Director, Service Delivery at First American Business Solutions Inc
10-2012 - 3-2016
IT/Telecommunications Analyst at Tech Service Today LLC
3-2011 - 8-2012
Channel Partner Director/Sales Engineer at MicroAutomation, Inc
1-2007 - 2-2011
IT/Telecommunication Project Management at McKenzie Technologies
9-2004 - 11-2006
Sr. Sales Engineer at Aspect Software

Education

Computer Science from Cuyahoga Community College

More Information

Social Presence :

Prographics :

Exp : 20 Location : Land O' Lakes, Florida, United States Job Level : Mid-senior Designation : Director, Service Delivery at First American Business Solutions Inc
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Insights For Selling To Valerie

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Valerie is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Valerie

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Valerie move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Valerie take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Valerie

Personality Compatibility


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