Veronica Howes in

Veronica Howes

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VP, Customer Success at Thinkific
📍 North Vancouver, British Columbia, Canada

Veronica is the VP of Customer Success at Thinkific, where she leads teams focused on support and education. An experienced strategic leader and graduate of The University of British Columbia, she excels at building engaged, high-performing teams.

Outside of her core role, Veronica is a passionate advocate for diversity, equity, and inclusion, actively participating in her companys DEIB Council. She focuses on creating environments where people feel cared for and are excited to solve challenging problems.

She transitioned into customer success after starting her career in project management at an e-commerce optimization platform.

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Experience
10 Years
Current Role
VP, Customer Success
Job Level
Senior
Location
North Vancouver, British Columbia, Canada
Personality Overview

How Veronica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Veronica cares about

Empathetic Leadership
Focuses on creating work environments with deep care and psychological safety where teams can perform at their best and solve challenging problems.
Diversity and Inclusion
Actively involved with her company's DEIB Council and is passionate about creating more inclusive and equitable workplaces within the tech industry.
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Career

Work history

11-2021
VP, Customer Success
Thinkific
2-2021 - 11-2021
Senior Director, Customer Success
Thinkific
12-2019 - 11-2021
Director of Customer Success
Thinkific
9-2015 - 8-2016
Customer Success Manager
Change Heroes
7-2014 - 7-2015
Associate Project Manager
Mobify
In the press

Media appearances

Veronica Howes - VP, Customer Success at Thinkific. Featured in The Org
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Thinkific Revs Up for Growth with Exciting Key Executive Hires. Featured in Thinkific Blog
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Education
2006 - 2011
Bachelor of Commerce (BCom)
The University of British Columbia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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