Victor M.

Questioner
DISC Type : c

Gerente de Operações II (Integrações | B2B) at isaac

Belo Horizonte, Minas Gerais, Brazil

Overview

Victor is an Operations Manager at isaac, specializing in B2B integrations and financial operations. His career is centered on customer experience and success within the technology sector, supported by an MBA and a Bachelors degree in Administration from PUC Minas.

He demonstrates a passion for empowering others, having shared his customer experience expertise with small businesses through a local government initiative. Victor also follows the progress of prominent Brazilian companies like Inter, where he previously worked.

He was invited to speak at a civic event in Nova Lima to help educate local entrepreneurs on customer experience.

Personality Overview

Price-Sensitive

Value Seeker

Systematic

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

B2B Operations
His roles at isaac have spanned both Financial Operations (FinOps) and his current focus on managing system integrations for B2B clients.
Customer Experience
A consistent theme throughout his career, from his role at Banco Inter to giving talks to help small businesses improve their customer interactions.
EdTech Solutions
He works at isaac, a company with the stated purpose of empowering schools and transforming education through its platform.

Media Appearances

Victor has no verified media appearances

Work History

11-2025
Gerente de Operações II (Integrações | B2B) at isaac
1-2025 - 11-2025
Gerente de Operações II (FinOps | B2B) at isaac
3-2024 - 1-2025
Gerente de Operações I (FinOps | B2B) at isaac
10-2020 - 7-2021
Gerente de Experiência do Aluno at Trivento Educação
7-2019 - 10-2020
Analista Pleno de Experiência do Cliente at Banco Inter

Education

10-2020 - 9-2021
Pós-graduação Lato Sensu - MBA from PUC Minas
2-2016 - 7-2020
Bacharelado em Administração from PUC Minas

More Information

Social Presence :

Prographics :

Exp : 5 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Gerente de Operações II (Integrações | B2B) at isaac
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Insights For Selling To Victor

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victor is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Victor

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Victor move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Victor take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Victor

Personality Compatibility


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