Ville Mäkelä in

Ville Mäkelä

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Senior Manager in Customer Success, EMEA at Basware
📍 Finland

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
19 Years
Current Role
Senior Manager in Customer Success, EMEA
Job Level
Middle
Location
Finland
Personality Overview

How Ville shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ville cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

4-2024
Senior Manager in Customer Success, EMEA
Basware
6-2023 - 3-2024
Manager in Customer Success, EMEA
Basware
3-2023 - 6-2023
Senior Customer Success Manager
Basware
8-2016 - 2-2023
Senior Customer Service Manager
Basware
2-2016 - 8-2016
Consultant
Ciber Finland
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2024
Master of Business Administration - MBA
Kajaani University of Applied Sciences (KAMK)
2000 - 2005
Bachelor´s degree
HAMK University of Applied Sciences
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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