Vineet Chaturvedi

Examiner
DISC Type : cs

Vice President at Midland Credit Management, an Encore Capital Group Company

Gurgaon, Haryana, India

Overview

Vineet Chaturvedi is the Vice President at Midland Credit Management, bringing extensive experience from his previous role as Head of Global Contact Centre Delivery at Tata Consultancy Services. He specializes in customer experience improvement, business transformation, and account management. He earned an Advanced Programme in Strategy Management from the Indian Institute of Management, Calcutta.

There is no publicly available information regarding Vineets personal life or hobbies.

Described by colleagues as a "true Peoples Leader, " he is recognized for his exceptional leadership, meticulous planning, and his ability to mentor teams effectively.

Personality Overview

Status Quo Seeker

Unexpressive

Overcautious

They are always well-planned and adopt a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
His professional summary highlights a core skill in "Customer Experience Journey improvement".
Business Transformation
Listed as a key area of expertise in his professional background, indicating a focus on large-scale operational changes.
Team Leadership
Recommendations repeatedly praise his abilities as a "People's Leader" who mentors his teams and demonstrates exceptional leadership.

Media Appearances

Vineet has no verified media appearances

Work History

5-2019
Vice President at Midland Credit Management, an Encore Capital Group Company
8-2010 - 5-2019
Head of Global Contact Centre Delivery at Tata Consultancy Services
6-2008 - 8-2010
Vice President Operations at iQor
2-2002 - 6-2008
Asst Vice President at Global Vantedge

Education

9-2020 - 7-2021
Advanced Programme in Strategy Management for Corporate leaders from Indian Institute of Management, Calcutta
Diploma from Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

More Information

Social Presence :

Prographics :

Exp : 24 Location : Gurgaon, Haryana, India Job Level : Senior Designation : Vice President at Midland Credit Management, an Encore Capital Group Company
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Insights For Selling To Vineet

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vineet is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Vineet

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Vineet move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Vineet take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Vineet

Personality Compatibility


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