Vinicius Andrade

Examiner
DISC Type : sc

Analyst, Customer Services at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Vinicius is a Customer Services Analyst at Dell Technologies, specializing in technical support across hardware, software, and networks. He is advancing his expertise by pursuing a postgraduate degree in Data Science & AI and holds certifications in GenAI and IT security. Colleagues describe him as responsible, organized, and dynamic.

A colleague praised him for his "unique genius for problem-solving, " highlighting his exceptional ability to find solutions for daily organizational challenges.

Personality Overview

Late Adopter

Tough To Convince

Process Oriented

They do not like taking risks at all and go for proven options in the end.  They tend to be clear about their needs and limitations and are unlikely to promise too much. Being observant comes to them naturally.

Topics They Care About

AI & Data Science
He is currently pursuing a postgraduate degree in Data Science and Artificial Intelligence, signaling a strong focus on advancing his skills in this emerging field.
Generative AI
Recently obtained a "Dell GenAI Foundations Achievement" certification, showing proactive interest in the latest AI trends and their applications in the technology sector.
Technical Problem-Solving
His career is centered on resolving complex IT issues for clients, covering hardware, software, specific corporate systems, and computer networks.

Media Appearances

Vinicius has no verified media appearances

Work History

6-2025
Analyst, Customer Services at Dell Technologies
7-2022 - 6-2025
Senior Technician, Technical Support at Dell Technologies
9-2021 - 6-2022
Técnico de Suporte II at Valid
5-2018 - 9-2021
Técnico de Suporte I at Valid
6-2016 - 4-2018
Operador de Sistemas at Valid

Education

5-2025 - 12-2025
Postgraduate Degree from Centro Universitário Internacional UNINTER
11-2024 - 5-2025
Postgraduate Degree from Centro Universitário Internacional UNINTER

More Information

Social Presence :

Prographics :

Exp : 9 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Analyst, Customer Services at Dell Technologies
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Insights For Selling To Vinicius

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vinicius is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Vinicius

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Vinicius move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Vinicius take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Vinicius

Personality Compatibility


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