Vinod R.

Observer
DISC Type : ci

Manager, SaaS Technical Support Engineering at Agilent Technologies

United States

Overview

Vinod leads a SaaS Technical Support Engineering team at Agilent Technologies, leveraging a deep background in data analysis and market management. An alumnus of the University of Washington, he is skilled in SQL, Salesforce, and ESRI ArcGIS, with experience at Expedia and Google. People who have worked with him describe him as professional, friendly, and positive.

Outside of his tech career, Vinod is a passionate sports writer and contributor for Oregon Sports News. He provides in-depth analysis on Northwest sports, with a particular focus on the Seattle Seahawks, Seattle Mariners, and Portland Trailblazers. He also holds a certification in Building Business Relationships.

Unique fact: He combines his technical management career with his passion for sports by writing professional game and team analysis.

Personality Overview

Example Seeker

Curious

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

SaaS Customer Success
Recruits, trains, and manages a SaaS customer support team at Agilent, developing processes to ensure client issues are resolved effectively.
Northwest Sports
As a contributor to Oregon Sports News, he writes in-depth analyses on professional sports teams based in the Northwest, including the Seahawks and Trailblazers.
Team Development
Frequently posts about hiring opportunities and has experience mentoring new team members, indicating a focus on building and training strong technical support teams.

Media Appearances

Vinod has no verified media appearances

Work History

4-2016
Manager, SaaS Technical Support Engineering at Agilent Technologies
7-2012 - 4-2016
Senior Technical Support Engineer at iLab Operations Software, a part of Agilent Technologies
2-2012 - 7-2012
Contributor at Oregon Sports News
3-2011 - 1-2012
GSO/ Content/ Geography at Expedia Group
6-2010 - 3-2011
Local Data Quality Evaluator (Project) at Google

Education

2006 - 2009
Bachelors from University of Washington

More Information

Social Presence :

Prographics :

Exp : 15 Location : United States Job Level : Middle Designation : Manager, SaaS Technical Support Engineering at Agilent Technologies
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Insights For Selling To Vinod

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vinod is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Vinod

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Vinod move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Vinod take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Vinod

Personality Compatibility


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