Vivek Sridhar in

Vivek Sridhar

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SVP & Head- Global Customer Experience at LeadSquared
📍 Bengaluru, Karnataka, India

Vivek is a techno-functional leader with over 24 years of experience specializing in global customer experience, P&L management, and scaling large teams for SaaS, BFSI, and Ed-tech organizations. Colleagues describe him as driven, organized, and detail-oriented, with a Six Sigma Green Belt certification complementing his operational expertise at companies like LeadSquared, Razorpay, and IBM.

Away from work, Vivek values family time, particularly enjoying evenings with his father listening to old Kishore Kumar songs. His idea of a happy Saturday has evolved from social outings to quieter, more personal moments, reflecting a preference for close connections over large gatherings.

He has a unique professional philosophy, believing there are only three "religions" at work: Organization first, Team first, and Self first.

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Experience
13 Years
Current Role
SVP & Head- Global Customer Experience
Job Level
Leadership
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Vivek cares about

Customer Experience Transformation
His entire career, from Simplilearn and Razorpay to his current SVP role at LeadSquared, has focused on building and transforming global customer experience operations.
Scaling Operations
He specializes in building teams from the ground up and scaling them, having managed organizations of over 1500 people and helping startups grow quickly.
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Career

Work history

1-2026
SVP & Head- Global Customer Experience
LeadSquared
3-2020 - 1-2025
VP & Head- Enterprise solutions & Customer experience
Razorpay
7-2018 - 1-2020
Vice President - Global Customer Success & Solutions
Simplilearn
6-2017 - 7-2018
Sr.Director - Global Learning Operations & Customer success
Simplilearn
5-2015 - 6-2017
Director - Global Training Delivery & Customer Experience
Simplilearn
In the press

Media appearances

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Education
Education details unavailable
DTEA School
Executive Leadership Program
Dale Carnegie Training
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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