Vivek Sridhar

Commander
DISC Type : D

SVP & Head- Global Customer Experience at LeadSquared

Bengaluru, Karnataka, India

Overview

Vivek is a techno-functional leader with over 24 years of experience specializing in global customer experience, P&L management, and scaling large teams for SaaS, BFSI, and Ed-tech organizations. Colleagues describe him as driven, organized, and detail-oriented, with a Six Sigma Green Belt certification complementing his operational expertise at companies like LeadSquared, Razorpay, and IBM.

Away from work, Vivek values family time, particularly enjoying evenings with his father listening to old Kishore Kumar songs. His idea of a happy Saturday has evolved from social outings to quieter, more personal moments, reflecting a preference for close connections over large gatherings.

He has a unique professional philosophy, believing there are only three "religions" at work: Organization first, Team first, and Self first.

Personality Overview

Decisive

Candid & Clear

Impact-Driven

They like to act fast and expect others to do the same.  They respond better to strong and respectful interactions. More than the product, they care about the effectiveness of the product.

Topics They Care About

Customer Experience Transformation
His entire career, from Simplilearn and Razorpay to his current SVP role at LeadSquared, has focused on building and transforming global customer experience operations.
Scaling Operations
He specializes in building teams from the ground up and scaling them, having managed organizations of over 1500 people and helping startups grow quickly.
Startup Ecosystem
He has spent over a decade working with tech startups and expresses great satisfaction in seeing ventures like Lenskart and Groww succeed and go public.

Media Appearances

Vivek has no verified media appearances

Work History

1-2026
SVP & Head- Global Customer Experience at LeadSquared
3-2020 - 1-2025
VP & Head- Enterprise solutions & Customer experience at Razorpay
7-2018 - 1-2020
Vice President - Global Customer Success & Solutions at Simplilearn
6-2017 - 7-2018
Sr.Director - Global Learning Operations & Customer success at Simplilearn
5-2015 - 6-2017
Director - Global Training Delivery & Customer Experience at Simplilearn

Education

Education details unavailable from DTEA School
Executive Leadership Program from Dale Carnegie Training

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : SVP & Head- Global Customer Experience at LeadSquared
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Insights For Selling To Vivek

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivek is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Vivek

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Vivek move?

  • They can take decisions very fast if you manage to convince them.
  • Can Vivek take some risk or not?

  • The risks don’t matter much to them.

You And Vivek

Personality Compatibility


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