Vonne Keirns

Inquirer
DISC Type : dc

Strategic Customer Success Manager, Commercial Brands at SOCi, Inc.

Grand Rapids Metropolitan Area, United States

Overview

Vonne Keirns is a Strategic Customer Success Manager at SOCi, specializing in SaaS solutions for multi-location brands. With a background including a directorship at IZEA and an SEO certification, she focuses on driving customer growth and retention. Colleagues consistently describe her as strategic, thorough, and exceptionally client-centric.

Based on her professional activity, Vonne is passionate about fostering community and helping others in their careers. She actively uses her network to share job opportunities and connect professionals, demonstrating a commitment to mutual success.

Unique fact: Vonne is frequently praised for her rare ability to "see around corners, " proactively identifying challenges and solutions from unique angles.

Personality Overview

Upfront

Hard To Convince

Judgemental

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Digital Brand Visibility
Her posts emphasize that adapting to changes in digital discovery, like AI, is critical for business survival and a key concern she addresses with customers.
Multi-Location Marketing
Her role at SOCi is centered on empowering multi-location brands like Ace Hardware and Sport Clips to scale their marketing efforts across all digital channels effectively.
Strategic Customer Success
She defines her role as going beyond relationship management to align customer goals with tangible business outcomes, ensuring product adoption and translating insights into action.

Media Appearances

Vonne has no verified media appearances

Work History

8-2024
Strategic Customer Success Manager, Commercial Brands at SOCi, Inc.
4-2023 - 9-2024
Customer Success Manager, Brands at SOCi, Inc.
7-2020 - 11-2022
Director, Customer Success & Experience at IZEA
1-2020 - 7-2020
Associate Director, Customer Success (SaaS) at IZEA
7-2018 - 1-2020
Senior Customer Success Manager (SaaS) at IZEA

Education

Vonne has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Grand Rapids Metropolitan Area, United States Job Level : Middle Designation : Strategic Customer Success Manager, Commercial Brands at SOCi, Inc.
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Insights For Selling To Vonne

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vonne is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Vonne

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Vonne move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Vonne take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Vonne

Personality Compatibility


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