Wasiullah Khalid
Senior Genesys Developer at TOYOTA Connected
📍 Chicago, Illinois, United States
Wasiullah Khalid is a Senior Genesys Developer at TOYOTA Connected, focusing on enterprise contact center modernization. He specializes in Genesys Cloud CX, AI-powered automation, and integrations with AWS, Azure, and Salesforce. He holds a Master of Science from DePaul University.
He has led multi-year, enterprise-scale contact center transformations, migrating legacy systems to modern cloud platforms for major retail and healthcare clients.
Read the full overview →Experience
7 Years
Current Role
Senior Genesys Developer
Location
Chicago, Illinois, United States
Personality Overview
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Priorities
Topics Wasiullah cares about
Contact Center Modernization
He leads enterprise programs migrating legacy on-premise platforms to modern solutions like Genesys Cloud CX, focusing on scalability and operational efficiency.
AI in Customer Experience
His work involves implementing AI-driven voice and chat automation to improve customer interactions and streamline support services.
Career
Work history
9-2023
Senior Genesys Developer
TOYOTA Connected
7-2018 - 7-2023
Global Contact Center Modernization & AI Automation Program
OnceC1
In the press
Media appearances
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Education
Master of Science
DePaul University
Social presence
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