Wasiullah Khalid is a Senior Genesys Developer at TOYOTA Connected, focusing on enterprise contact center modernization. He specializes in Genesys Cloud CX, AI-powered automation, and integrations with AWS, Azure, and Salesforce. He holds a Master of Science from DePaul University.
He has led multi-year, enterprise-scale contact center transformations, migrating legacy systems to modern cloud platforms for major retail and healthcare clients.
Wasiullah Khalid
Senior Genesys Developer at TOYOTA Connected
Chicago, Illinois, United States
Overview
Topics They Care About
Contact Center Modernization
He leads enterprise programs migrating legacy on-premise platforms to modern solutions like Genesys Cloud CX, focusing on scalability and operational efficiency.
AI in Customer Experience
His work involves implementing AI-driven voice and chat automation to improve customer interactions and streamline support services.
Cloud Platform Integration
He specializes in integrating Genesys Cloud with major cloud services like AWS and Azure, as well as CRM systems such as Salesforce.
Media Appearances
Wasiullah has no verified media appearances
Work History
9-2023
Senior Genesys Developer at TOYOTA Connected
7-2018 - 7-2023
Global Contact Center Modernization & AI Automation Program at OnceC1
Education
Master of Science from DePaul University
More Information
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Location : Chicago, Illinois, United States
Job Level : N/A
Designation : Senior Genesys Developer at TOYOTA Connected
