Wesley Michaels

Observer
DISC Type : ic

Senior Executive - CX Specialist at EXL

City of Cape Town, Western Cape, South Africa

Overview

Wesley Michaels is a Senior Executive and Customer Experience Specialist at EXL with a background at Amazon and Teleperformance. He was recently honored with the "Top Support for 2025" award at the P&C Annual Awards, highlighting his significant impact and expertise in the customer experience field.

Outside of work, Wesley is passionate about community involvement through outreach and charity drives. He stays active in sports and thrives in an engaging corporate culture, participating in company sports events, cancer awareness initiatives, and holiday celebrations.

He received a major company award recognizing his work in customer experience as having true impact.

Personality Overview

Assertive

Value Driven

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Customer Experience
His career is dedicated to CX, recently winning the "Top Support for 2025" award for demonstrating the field's true business impact.
Community Engagement
He is personally invested in giving back, highlighting his involvement in community outreach and charity drives as a source of purpose and progress.
Employee Empowerment
He publicly credits his success to management's trust and the freedom they provide, showing he values an empowering and creative work environment.

Media Appearances

Wesley has no verified media appearances

Work History

10-2024
Senior Executive - CX Specialist at EXL
9-2023 - 10-2024
Operational Trainer at Teleperformance
5-2019 - 6-2022
Customer Service Specialist at Amazon

Education

2018 - 2018
Education details unavailable from Cape Peninsula University of Technology

More Information

Social Presence :

Prographics :

Exp : 5 Location : City of Cape Town, Western Cape, South Africa Job Level : Junior Designation : Senior Executive - CX Specialist at EXL
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Insights For Selling To Wesley

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wesley is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Wesley

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Wesley move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Wesley take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Wesley

Personality Compatibility


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