Will Jones in

Will Jones

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Sr. Manager, Channel Sales, CCaaS at Intermedia Cloud Communications
📍 Fort Worth, Texas, United States

Will Jones serves as a Senior Manager of Channel Sales for CCaaS at Intermedia, focusing on empowering national partners. His career is marked by leadership roles where he established and scaled contact center sales divisions, notably directing sales at Fusion Connect and serving as EVP of Sales at Technology For Business.

His professional interests lie in the evolution of business communications, including companies like Webex, Orange Business, and Dimension Data. He actively shares content related to leveraging AI in business operations and strategies for technology resellers, indicating a passion for cutting-edge solutions.

He was tasked with building the entire "Contact Center" solutions portfolio from scratch during his time at Fusion Connect.

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Experience
29 Years
Current Role
Sr. Manager, Channel Sales, CCaaS
Job Level
Middle
Location
Fort Worth, Texas, United States
Personality Overview

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Decision Approach
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Priorities

Topics Will cares about

AI in Contact Centers
Frequently shares content on how AI is transforming call centers by automating tasks, streamlining operations, and enhancing customer experiences.
Channel Sales Strategy
His career centers on enabling channel partners through training, product support, and solution design to drive sales of CCaaS and other cloud solutions.
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Career

Work history

7-2021
Sr. Manager, Channel Sales, CCaaS
Intermedia Cloud Communications
6-2020 - 7-2021
Sr. CCaas Sales Specialist - National & Direct
Intermedia Cloud Communications
4-2016 - 6-2020
Director - Contact Center Sales
Fusion Connect
10-2003 - 4-2016
Executive Vice President of Sales
Technology For Business - Acquire by Fusion Connect
9-1996 - 9-2003
Account Executive/Operations Manager
Optus Inc
In the press

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Education

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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