Willie Beasley in

Willie Beasley

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Director of Communications at BCD Travel
📍 San Antonio, Texas Metropolitan Area, United States

Willie is an innovative and strategic leader at BCD Travel, specializing in contact center technologies and operational efficiencies. His expertise lies in leveraging AI and Genesys Cloud to enhance customer experience. He holds a B. A. A. S. from the University of North Texas and an MBA.

There is no publicly available information regarding Willies personal life or hobbies outside of his professional interests.

A colleague has described him as being “Ridiculously knowledgeable” when it comes to developing and implementing contact center solutions.

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Experience
28 Years
Current Role
Director of Communications
Job Level
Mid-senior
Location
San Antonio, Texas Metropolitan Area, United States
Personality Overview

How Willie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Willie cares about

Contact Center Strategy
Focuses on needs assessments, performance reviews, and capacity planning to determine operational strategies for contact centers.
Customer Experience (CX)
Emphasizes improving customer interactions and voice response systems through advanced technology and strategic design.
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Career

Work history

2-2024
Director of Communications
BCD Travel
2-2024
Director Customer Experience
BCD Travel
6-2021 - 2-2024
Sr Manager Strategy and Consulting
BCD Travel
9-2017 - 6-2021
Manager Workforce Management
BCD Travel
4-2012 - 6-2021
Manager, Contact Center Solutions
BCD Travel
In the press

Media appearances

Willie Beasley introduces himself as Director of Communications for BCD Travel. Featured in Instagram
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Education
2006 - 2009
B.A.A.S
University of North Texas
2009 - 2011
MBA
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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