Willie Beasley

Observer
DISC Type : ci

Director of Communications at BCD Travel

San Antonio, Texas Metropolitan Area, United States

Overview

Willie is an innovative and strategic leader at BCD Travel, specializing in contact center technologies and operational efficiencies. His expertise lies in leveraging AI and Genesys Cloud to enhance customer experience. He holds a B. A. A. S. from the University of North Texas and an MBA.

There is no publicly available information regarding Willies personal life or hobbies outside of his professional interests.

A colleague has described him as being “Ridiculously knowledgeable” when it comes to developing and implementing contact center solutions.

Personality Overview

Value Driven

Example Seeker

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Contact Center Strategy
Focuses on needs assessments, performance reviews, and capacity planning to determine operational strategies for contact centers.
Customer Experience (CX)
Emphasizes improving customer interactions and voice response systems through advanced technology and strategic design.
Genesys Cloud Platform
Utilizes his expertise in the Genesys telephony platform to develop state-of-the-art contact center routing strategies.

Media Appearances

Willie Beasley introduces himself as Director of Communications for BCD Travel. Featured in Instagram

See Now

Work History

2-2024
Director of Communications at BCD Travel
2-2024
Director Customer Experience at BCD Travel
6-2021 - 2-2024
Sr Manager Strategy and Consulting at BCD Travel
9-2017 - 6-2021
Manager Workforce Management at BCD Travel
4-2012 - 6-2021
Manager, Contact Center Solutions at BCD Travel

Education

2006 - 2009
B.A.A.S from University of North Texas
2009 - 2011
MBA from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 28 Location : San Antonio, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Communications at BCD Travel
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Insights For Selling To Willie

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Willie is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Willie

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Willie move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Willie take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Willie

Personality Compatibility


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