Xiangru Chen

Critic
DISC Type : C

VP of Engineering at Cresta

Mountain View, California, United States

Overview

Xiangru Chen is the VP of Engineering at Cresta, leading the development of AI-powered solutions for customer experience. His expertise is built on a distinguished career at Google, where he was a founding engineer for Vertex AI, leading the project from inception to launch. He holds a Masters degree from Shanghai Jiao Tong University.

As a Senior Staff Software Engineer at Google, he was the founding engineer and tech lead for the Vertex AI platform, overseeing its development from initial concept through to General Availability.

Personality Overview

Negotiator

Critic

Precise

They like to do things independently and don’t look for support from others.  It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

AI in Customer Experience
His work at Cresta and his posts about their events focus on uniting leaders and innovators to define the future of AI in customer experience.
AI Automation Strategy
He is passionate about innovations that help CX leaders take the guesswork out of automation by mapping what to automate and how to measure success.
Reliable & Trusted AI
He emphasizes building trust in AI through rigorous, automated testing to ensure every new release is validated, reliable, and ready for customers.

Media Appearances

Xiangru has no verified media appearances

Work History

8-2023
VP of Engineering at Cresta
11-2021 - 8-2023
Engineering Lead at Cresta
11-2017 - 10-2021
Senior Staff Software Engineer / Tech Lead Manager at Google
10-2013 - 11-2017
Senior Software Engineer at Google
2-2011 - 5-2011
Visiting Researcher at University of Koblenz-Landau (Campus Koblenz)

Education

2010 - 2013
Master from Shanghai Jiao Tong University
2006 - 2010
Bachelor from Shanghai Jiao Tong University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mountain View, California, United States Job Level : Senior Designation : VP of Engineering at Cresta
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Insights For Selling To Xiangru

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Xiangru is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Xiangru

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Xiangru move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Xiangru take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Xiangru

Personality Compatibility


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