Yogen Trikannad

Enthusiast
DISC Type : i

Sr. Lead Consultant – CRM Functional at Infosys

Mumbai, Maharashtra, India

Overview

Yogen is a Senior Lead Consultant at Infosys with over 10 years of experience specializing in Microsoft Dynamics CRM. He drives end-to-end CRM implementations using Power Platform, Azure AI, and Copilot technologies. He holds a Bachelors degree from the University of Mumbai and is certified in Microsoft Azure solutions.

While studying at St. Francis Institute of Technology, Yogen conducted a seminar on the IBM Mobile Computing Platform.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

CRM Implementation
Leads end-to-end Microsoft Dynamics CRM implementations, collaborating with clients from requirement gathering and customization to user training and support.
Microsoft Power Platform
Specializes in developing solutions using the full Power Platform suite, including model-driven apps, Power Automate, and Power BI.
AI in CRM
Integrates M365 Copilot, Copilot Studio, and Azure AI to enhance CRM functionality and improve system performance for clients.

Media Appearances

Yogen has no verified media appearances

Work History

10-2025
Sr. Lead Consultant – CRM Functional at Infosys
1-2024 - 9-2025
Assistant Consultant at Tata Consultancy Services
9-2020 - 12-2023
Technical Lead at Tata Consultancy Services
1-2019 - 4-2019
Senior Software Engineer at HTC Global Services
1-2019 - 4-2019
Team Leader at Aditya Birla Group

Education

2010 - 2014
Bachelor's Degree from SFIT
2010 - 2014
Bachelor's degree from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 13 Location : Mumbai, Maharashtra, India Job Level : Mid-senior Designation : Sr. Lead Consultant – CRM Functional at Infosys
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Insights For Selling To Yogen

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yogen is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Yogen

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Yogen move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Yogen take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Yogen

Personality Compatibility


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