Yovanka D.

Judge
DISC Type : Dc

VP, Chief of Staff to CEO at Entergy

Greater Houston, United States

Overview

Yovanka has no verified overview

Personality Overview

Demanding

Quality Focused

Fast But Wary

They respond well to strong and respectful communication.  More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships.

Topics They Care About

Yovanka has no verified topics they care about

Media Appearances

Yovanka has no verified media appearances

Work History

10-2024
VP, Chief of Staff to CEO at Entergy
11-2022 - 10-2024
Vice President Contact Center & Residential Digital Strategy at Entergy
1-2021 - 11-2022
Vice President, Customer Service at Entergy
6-2016 - 1-2021
Director, Customer Empowerment at Duke Energy Corporation
10-2012 - 5-2016
Manager, Business Process Management, Performance Excellence at Duke Energy Corporation

Education

Master of Business Administration (MBA) from Nova Southeastern University
Bachelor of Science - BS from Nova Southeastern University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Houston, United States Job Level : N/A Designation : VP, Chief of Staff to CEO at Entergy
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Insights For Selling To Yovanka

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yovanka is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Yovanka

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Yovanka move?

  • They can take decisions very fast if you manage to convince them.
  • Can Yovanka take some risk or not?

  • The risks don’t matter much to them.

You And Yovanka

Personality Compatibility


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