Zuzana Clark in

Zuzana Clark

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Managing Director at 1st Central
📍 Horsham, England, United Kingdom

Zuzana is the Chief Customer Officer and Managing Director at First Central Insurance Management. Her career is marked by a focus on enterprise-wide transformation, operational excellence, and strategic alignment to enhance customer and commercial value. She has a background in accounting and business management from CIMA.

Outside of work, Zuzana is a new mother, having recently returned from maternity leave. She enjoys traveling to learn about new cultures, as well as walking, cycling, and interior design. People who have worked with her describe her as supportive, professional, and calm.

She is a passionate advocate for workplace inclusion and has written about the importance of being an ally for the LGBTQ+ community.

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Experience
23 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Horsham, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zuzana cares about

Operational Transformation
As a former Chief Transformation Officer, she led initiatives driving operational excellence, procurement innovation, and portfolio performance across the First Central Group.
Customer Value
In her current role as Chief Customer Officer, a primary focus is optimizing the value and experience for customers within the insurance framework.
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Career

Work history

3-2026
Managing Director
1st Central
1-2026
Chief Customer Officer
1st Central
2-2023 - 2-2026
Chief Transformation Officer
1st Central
1-2020 - 2-2023
Programme Director
1st Central
6-2019 - 5-2021
Executive Board Director
1ST CENTRAL LAW LIMITED
In the press

Media appearances

The importance of allies at work. Featured in 1st Central Group
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Zuzana Clark – Managing Director, 1st Central (Org Chart). Featured in TheOrg.com
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Education
3-2024 - 3-2024
Leading Change for Organisational Transformation
London Business School
9-2013 - 1-2017
Accounting and Business/Management
CIMA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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