Zuzana Clark

Inquirer
DISC Type : cd

Managing Director at 1st Central

Horsham, England, United Kingdom

Overview

Zuzana is the Chief Customer Officer and Managing Director at First Central Insurance Management. Her career is marked by a focus on enterprise-wide transformation, operational excellence, and strategic alignment to enhance customer and commercial value. She has a background in accounting and business management from CIMA.

Outside of work, Zuzana is a new mother, having recently returned from maternity leave. She enjoys traveling to learn about new cultures, as well as walking, cycling, and interior design. People who have worked with her describe her as supportive, professional, and calm.

She is a passionate advocate for workplace inclusion and has written about the importance of being an ally for the LGBTQ+ community.

Personality Overview

Demanding

ROI Conscious

Upfront

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They care equally about the product and its potential impact.

Topics They Care About

Operational Transformation
As a former Chief Transformation Officer, she led initiatives driving operational excellence, procurement innovation, and portfolio performance across the First Central Group.
Customer Value
In her current role as Chief Customer Officer, a primary focus is optimizing the value and experience for customers within the insurance framework.
Workplace Culture
She publicly celebrated her company winning a "best insurance employer" award, highlighting her pride in a fantastic company culture and her colleagues.

Media Appearances

The importance of allies at work. Featured in 1st Central Group

See Now

Zuzana Clark – Managing Director, 1st Central (Org Chart). Featured in TheOrg.com

See Now

Work History

3-2026
Managing Director at 1st Central
1-2026
Chief Customer Officer at 1st Central
2-2023 - 2-2026
Chief Transformation Officer at 1st Central
1-2020 - 2-2023
Programme Director at 1st Central
6-2019 - 5-2021
Executive Board Director at 1ST CENTRAL LAW LIMITED

Education

3-2024 - 3-2024
Leading Change for Organisational Transformation from London Business School
9-2013 - 1-2017
Accounting and Business/Management from CIMA

More Information

Social Presence :

Prographics :

Exp : 23 Location : Horsham, England, United Kingdom Job Level : Mid-senior Designation : Managing Director at 1st Central
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Insights For Selling To Zuzana

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zuzana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Zuzana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Zuzana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Zuzana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Zuzana

Personality Compatibility


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