Aarathi Chelat in

Aarathi Chelat

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Head of APAC & Global Scaled Customer Success at G2
📍 Bengaluru, Karnataka, India

Aarathi is the Head of APAC & Global Scaled Customer Success at G2, with over a decade of experience in enterprise SaaS. She specializes in building AI-powered, product-led customer success programs that enhance value and drive revenue. Colleagues describe her as solution-oriented, dedicated, and personable.

Based in Bangalore, Aarathi is passionate about the end-to-end customer journey, paying close attention to service quality in both her professional and personal life. She values strong leadership and talent development, actively mentoring team members and fostering positive work environments.

She has written about healing from a toxic work environment, emphasizing the profound impact of trustworthy leadership.

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Experience
10 Years
Current Role
Head of APAC & Global Scaled Customer Success
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Aarathi cares about

Scaled Customer Success
Her core focus is building efficient, product-led CS programs that drive adoption and deliver measurable outcomes across large, multi-million-dollar portfolios.
AI in Customer Success
Partners with data teams to design and implement AI-powered and analytics-driven solutions, enabling CS teams to operate more effectively at scale.
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Career

Work history

8-2024
Head of APAC & Global Scaled Customer Success
G2
8-2022 - 8-2024
Associate Director - Customer Success
Aviso AI
7-2021 - 7-2022
Sr. Manager, Customer Success
Aviso AI
2-2019 - 7-2021
Customer Success Manager
Sprinklr
5-2017 - 9-2018
Customer Success Associate
HappyFox
In the press

Media appearances

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Education
Bachelor's degree
University of Calicut
PG
Centre for Development of Advanced Computing (C-DAC)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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