Aashima Khanduja

Enthusiast
DISC Type : i

CommCare Support Lead at Dimagi

New Delhi, Delhi, India

Overview

Aashima Khanduja is a customer support leader with over seven years of experience managing technical support teams for cloud-based analytics and AI solutions. She specializes in resolving complex issues in Linux-based environments and holds a Bachelor of Technology from Amrapali Group of Institutes.

She often reflects on the nuances of human interaction in the modern workplace. Her writing explores topics like building connections in a remote world, the psychology of customer service, and showing empathy for colleagues returning to the workforce after a personal break.

She analyzes chatbot conversations to improve automated support and documentation, highlighting the “invisible work” of support teams.

Personality Overview

Consensus Focused

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Support Team Advocacy
Highlights the challenges of recognizing the “invisible work” done by support teams, especially during performance reviews.
Customer Experience
Analyzes the psychological impact of language in customer service, such as the overuse of the word “sorry. ”
Remote Work Culture
Writes about the importance of relearning how to build meaningful personal connections in a fully remote work environment.

Media Appearances

Aashima has no verified media appearances

Work History

9-2024
CommCare Support Lead at Dimagi
7-2023 - 8-2024
Customer Support Manager at ThoughtSpot
9-2022 - 7-2023
Customer Support Manager at Mode
12-2021 - 9-2022
Application Support Engineer L4 at CommerceIQ
7-2020 - 12-2021
Senior Technical Support Analyst at Dimagi

Education

2012 - 2016
Bachelor of Technology - BTech from Amrapali University Haldwani

More Information

Social Presence :

Prographics :

Exp : 6 Location : New Delhi, Delhi, India Job Level : Middle Designation : CommCare Support Lead at Dimagi
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Insights For Selling To Aashima

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aashima is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Aashima

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Aashima move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Aashima take some risk or not?

  • They can take some low-probability risks if needed.

You And Aashima

Personality Compatibility


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