Aayush Bhatnagar

Enthusiast
DISC Type : i

Global Head, Customer Experience at Sysco

Fort Lauderdale, Florida, United States

Overview

Aayush Bhatnagar is the Global Head of Customer Experience at Sysco, bringing over 20 years of global leadership experience. He specializes in leveraging technology and AI to enhance customer interactions and drive revenue growth. He holds a Bachelor of Arts from Delhi University and has a consistent track record of motivating teams and setting strategy.

He is a strong advocate for his teams, frequently highlighting their deep collective experience and dedication. He enjoys forums where leaders from different industries can come together to share insights and learn from one another.

Unique fact: He celebrated one of his customer experience teams for having over 430 years of combined company experience.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI-Driven CX
He spearheads the integration of AI and technology to enhance customer interactions, anticipate needs, and drive revenue growth for Sysco.
Team Empowerment
His public posts consistently celebrate his teams' extensive experience and passion, emphasizing that taking care of his people leads to exceptional customer care.
Operational Efficiency
He focuses on analyzing processes to identify root causes of customer friction, leading to streamlined operations and improved satisfaction.

Media Appearances

Aayush Bhatnagar, Global Head, Customer Experience, Sysco. Featured in YouTube

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Work History

5-2024
Global Head, Customer Experience at Sysco
5-2021 - 4-2024
Corporate officer, Customer Success at Sysco
10-2018 - 5-2021
Vice President - Banking, Insurance and Collections at FIS
10-2018
Vice President Globalization & Strategy at FIS
Enterprise Director- Boston Children's Hospital at Harvard Medical School

Education

2012 - 2013
Education details unavailable from Harvard Business School
Bachelor of Arts (B.A.) from Delhi University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Fort Lauderdale, Florida, United States Job Level : Mid-senior Designation : Global Head, Customer Experience at Sysco
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Insights For Selling To Aayush

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aayush is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Aayush

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Aayush move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Aayush take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Aayush

Personality Compatibility


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